Customer Support

A friendly customer support representative wearing a DoorDash branded headset, smiling while assisting a customer over the phone. The background shows a modern, open-plan office space with other support team members.

At DoorDash, we're committed to providing you with exceptional customer support to ensure your food delivery experience is always satisfying.

Our dedicated team is here to assist you with:

  • Order inquiries and updates
  • Account management
  • Delivery issues
  • Payment concerns
  • Special dietary requests
  • General questions about our service

We understand that when it comes to your food, time is of the essence. That's why our support team is available extended hours to address your needs promptly and efficiently.

Extended Hours

Our support team is available from 6 AM to 12 AM, 7 days a week, to cater to your schedule and ensure help is always just a moment away.

Multiple Channels

Reach out to us via phone, email, or live chat. Choose the method that's most convenient for you, and we'll be there to help.

Expert Assistance

Our support team is thoroughly trained in all aspects of DoorDash operations, ensuring you receive knowledgeable and effective support every time.

Frequently Asked Questions

You can track your order in real-time through the DoorDash app or website. Once your order is confirmed, you'll see updates on its preparation and delivery status.

If you experience any issues with your order, please contact our support team immediately. We'll work quickly to resolve the problem and ensure your satisfaction.

You can alterify or cancel your order within a short window after placing it. If the restaurant has already started preparing your food, changes may be limited. Contact support for immediate assistance.